Call Team Associate

Simba Dental Call Center · Fort Wayne, Indiana
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Are you a Rockstar, and Outgoing Person? Do you always have a Positive Attitude in life? Are you good on the computer? Can you multitask? And lastly, are you looking to join an exceptional team? At the “Brand New State of the Art” Simba Dental, our goal is to provide comprehensive oral health care and cosmetic dentistry services to people of all ages living in and around Fort Wayne, Indiana, and surrounding suburbs.

 

We are a true privately owned multi-specialty dental group, that offers an exceptional working environment. We are building an amazing team that is meant to serve each other, as well as our patients.

 

We offer a competitive compensation package, with great benefits.

 

Why us? We believe that our team is our #1 asset. We want our team to be trained with the latest updates, and provided with a workplace that is fair, consistent, and rewarding. We believe solid core values, and a positive office culture should always be the main priority.

 

Responsibilities and Duties:

• Answer and make phone calls to patients and address their issues regarding Simba Dental.
• Respond efficiently and accurately to callers, engage in active listening, explain possible solutions, and ensure that patients feel supported and valued.
• Must be detailed and document all important details of conversation in notes.
• Call patients to confirm their appointments usually 3 days out.
• Able to utilize all communication platforms available such as text, call, email, etc. until patients are reached.
• Call patients that are due for recall hygiene cleanings, make notes for tracking and follow-up.
• Check messages before breaks, and or leaving the office, and call back all patients.
• Participate in training and other learning opportunities to expand knowledge and skills.
• Adhere to all company policies and procedures.
• Other duties as assigned by Call Center Lead

 

Required Skills/Abilities:

• Must be personable, people’s person, outgoing, friendly, with positive attitude.
• Must have excellent verbal and written communication skills.
• Exceptional customer service, able to actively listen while multitasking.
• Must be excellent on the computers.
• Comfortable using different technological-based programs and tools.

Compensation and Benefits:

• Excellent compensation.
• Access to Great Benefits (Medical, Dental, Supplemental Plans).
• Opportunities for Continuing Education.
• Paid Time Off for full-time staff.
• Company 401k Plan.
• Excellent Culture and Team / Patient Centric Environment.