Position: Insurance Coordinator
Location: Simba Dental, 9606 Coldwater Rd, Fort Wayne, IN 46825
Reports To: Office Manager/Practice Owner

About Simba Dental:
Welcome to Simba Dental! Our goal is to provide high-quality dental services using the best professionals and the latest advanced technology. Your dental appointments will be easier, more convenient, and comfortable, with beautiful, functional, and natural-looking results. We are here for your entire family!

Position Summary:
The Insurance Coordinator at Simba Dental will be responsible for managing all aspects of dental insurance processing, including verification, claims, and patient communication. This role requires strong organizational skills, a thorough understanding of dental insurance protocols, and a commitment to providing excellent patient care.

Key Responsibilities:

• Insurance Verification and Coordination:
  • Verify patient insurance benefits and eligibility prior to appointments.
  • Coordinate with patients to understand their insurance coverage and explain benefits clearly.
  • Obtain and update patient insurance information in our system.
• Claims Processing and Follow-Up:
  • Prepare and submit accurate insurance claims in a timely manner.
  • Track and follow up on outstanding claims, ensuring timely payment.
  • Handle insurance claim appeals and denials, working to resolve any discrepancies.
• Patient Communication and Support:
  • Educate patients about their insurance coverage, co-pays, and payment options.
  • Address patient inquiries regarding their insurance benefits and billing statements.
  • Provide cost estimates for treatments based on insurance coverage and office fees.
• Billing and Collections:
  • Post insurance payments and adjustments to patient accounts.
  • Monitor accounts receivable and assist in the collection of outstanding balances.
  • Work closely with the billing department to ensure accuracy and consistency.
• Administrative Duties:
  • Maintain accurate and organized records of insurance claims and patient communications.
  • Stay up-to-date with changes in insurance policies and regulations.
  • Collaborate with the dental team to ensure a smooth and efficient workflow.

Qualifications:

• Education and Experience:
  • High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
  • Minimum of 5+ years of experience in dental insurance coordination or a related field.
• Skills and Competencies:
  • Strong understanding of dental insurance plans, coding, and billing procedures.
  • Excellent communication and interpersonal skills, with a patient-centered approach.
  • Proficiency in dental practice management software and Microsoft Office Suite.
  • Exceptional organizational skills and attention to detail.
• Personal Attributes:
  • Professional demeanor and appearance.
  • Ability to handle sensitive information with confidentiality.
  • Team player with a positive attitude and a willingness to learn.

Why Join Simba Dental?

At Simba Dental, we value our team members and offer a supportive and collaborative work environment. We provide opportunities for professional growth and development, along with competitive compensation and benefits. Join our team and be a part of a practice dedicated to excellence in dental care.

How to Apply:

Interested candidates are encouraged to submit their resume, cover letter, and any additional information to info@simbadental.com. We look forward to welcoming a new member to our team!

Are you a Friendly, Upbeat Person, with Sales Experience? Are you looking to join an exceptional team? At the “Brand New State of the Art” Simba Dental our goal is to provide comprehensive oral health care and cosmetic dentistry services to people of all ages living in and around Fort Wayne, Indiana, and surrounding suburbs.

We are a true privately owned multi-specialty dental group, that offers an exceptional working environment. We are building an amazing team that is meant to serve each other, as well as our patients.

We offer a competitive compensation package, with great benefits.

Why us? We believe that our team is our #1 asset. We want our team to be trained with the latest updates, and provided with a workplace that is fair, consistent, and rewarding. We believe solid core values, and a positive office culture should always be the main priority.

In this role, you will be responsible for presenting individualized Treatment plans to patients and ensuring that all their questions and concerns are taken care of. You will also track Unscheduled Treatment daily & follow-up with patients who did not schedule treatment.

Essential Duties/Responsibilities:

• Present and go over Treatment plans with patients and facilitate Case Acceptance.
• Provide Treatment Estimates.
• Ensure the Unscheduled Treatment Report is up to date daily.
• Check out patients.
• Call patients and follow up on their Unscheduled Treatment.
• Make sure patients understand their out-of-pocket estimate.
• Notify patients in advance of their appointment, of their out-of-pocket expense.
• Ensure that doctors’ schedules are filled.
• Track unscheduled treatment on spreadsheet & follow up with patients.
• Track daily acceptance & unscheduled treatment in spreadsheet.
• Assist in answering phones, when needed.
• Other duties as assigned by Business Office Manager.

Required Skills/Abilities:

• Friendly, upbeat personality with a smiling face.
• Excellent written and verbal communication skills.
• Good time management skills, and ability to multitask.
• Professional, both as a person, and dress code.

Education/Experience:

• At least High School Diploma, or equivalent, required.
• Three years of experience working in a dental office, preferably in a treatment planning or sales related role, required.

Compensation and Benefits:

• Excellent compensation.
• Access to Great Benefits (Medical, Dental, Supplemental Plans).
• Opportunities for Continuing Education.
• Paid Time Off for full-time dental assistant.
• Company 401k Plan.
• Excellent Culture and Team / Patient Centric Environment.

Welcome to Simba Dental!

Are you looking to join and lead an exceptional team? At the “Brand New State of the Art” Simba Dental our goal is to provide comprehensive oral health care and cosmetic dentistry services to people of all ages living in and around Fort Wayne, Indiana, USA and surrounding suburbs.

We are a truly privately owned dental group that offers an exceptional working environment. We are building an amazing team whose goal is to serve each other, as well as our patients and the community. You must be a leader to better serve our team! Everyone on our team is experienced, very knowledgeable and excellent at what they do, most for years!

We offer a competitive compensation package, with great benefits. 

 

Why us? We believe that our team is our #1 asset. We want our team to be trained with the latest updates, and provided with a workplace that is fair, consistent, and rewarding. We believe solid core values, and a positive office culture should always be the main priority.

As the Office Manager, you will oversee all administrative aspects of the practice, ensuring seamless operations, optimal patient experiences, and compliance with regulatory standards. You will oversee daily front office operations and work alongside team members to ensure completion of tasks. This role requires a dynamic leader with a strong background in dental office management, excellent organizational skills, and the ability to foster a collaborative team environment. As the leader you will be expected to work with and assist in all front office projects or tasks when needed. 

Expected / Key Responsibilities:

Practice Operations:

• Oversee Business / Front Office Operations
• Develop, Implement, and Maintain Office Policies that Ensures Operational Efficiency
• Generate End of Week, and End of Month Reports
• Coordinate appointments, meetings & manage team calendars and schedules.
• Lead and mentor our front office team & delegate assignments to ensure maximum productivity / efficiency.
• Assist the front office team when needed (i.e. answer the phone, check out patients, assist with treatment plans, etc.).
• Set up new team members for success (provide login information, email account, etc.).
• Manage patient records, ensuring accuracy, confidentiality, and compliance with HIPAA regulations.
• Coordinate and manage patient appointments, optimizing the schedule for maximum productivity
• Schedule Bi-Weekly Leadership meetings with Dr. Lugakingira and report on New Patient Call Tracking, Production / Collections, Office Expenses, etc. This will involve late evenings hours.
• Other duties as assigned by Director of Operations.

Financial Management:

• Oversee billing procedures, ensuring accurate processing of treatments and timely submission of insurance claims. 
• Manage patient payment plans and address any billing discrepancies.
• Monitor and manage office budgets, including inventory and ordering of dental supplies and equipment. 

Staff Management:

• Recruit, train, and supervise administrative and support staff, fostering a positive and productive work environment.
• Conduct regular performance evaluations and provide ongoing training and development opportunities.
• Develop staff schedules, ensuring adequate coverage and efficient operation of the practice. 

Patient Relations:

• Oversee patient relations, address and resolve patient concerns and complaints promptly and professionally.
• Implement strategies to enhance patient satisfaction and retention.
• Coordinate marketing and public relations efforts to promote the practice within the community. 

Compliance and Risk Management:

• Ensure compliance with OSHA, HIPAA, and other state and federal regulations.
• Stay current with trends, legislation, and regulations in the dental profession, implementing necessary changes to office policies.
• Develop and maintain the office contingency plan, ensuring preparedness for unforeseen events.

Qualifications:

• Bachelor’s degree in Business, Marketing, Management, or Healthcare Administration or related field is preferred
• A minimum of 5 years of experience in dental office management or a similar healthcare setting is preferred.
• Proficiency in dental practice management software (Dentrix Ascend) and Microsoft Office Suite.
• Strong leadership and team management skills, with the ability to motivate and develop staff.
• Excellent organizational and time-management abilities, with keen attention to detail.
• In-depth knowledge of dental terminology, procedures, billing, and insurance processes.
• Exceptional communication and interpersonal skills, with a patient-centric approach.
• Ability to handle confidential information with discretion and professionalism.

Compensation and Benefits:

• Excellent compensation commensurate with experience
• Access to Great Benefits (Medical, Dental, and Supplemental Plans)
• Paid Time-Off for full-time staff (This is a full-time position)
• Company matched 401k Plan
• Excellent Culture and Team / Patient Centric Environment
• Work with an excellent team with experience
• Opportunities for professional development and CE

Disclaimer:

Simba Dental is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.